Rogers Customer Service & Help
Whether you have inquiries, need assistance, or want to explore options with Rogers, their Customer Service team is prepared to assist you. Discover all the ways you can reach out to Rogers listed below.
General Inquiries
For general inquiries regarding your Rogers account, you can reach out to their customer service team at the following numbers:
- Within Canada: Call +1-855-381-7834
- Outside Canada: Call +1-514-734-7699
- Pay As You Go (Prepaid) Customers: Call +1-800-575-9090
New Customers
New customers interested in signing up for Rogers wireless or internet services or seeking information about their plans can contact the Rogers team at:
- Phone: Call 1-800-898-2355
More Rogers Customer Support
For additional support, you can explore the following resources:
- Website: Rogers.com/support
- Technical Support – Wireless: +1-855-381-7835 (Available 24/7)
- Technical Support – Internet: +1-888-764-3771 (Available 24/7)
- Billing and Payments: +1-877-559-5202 (7:00 am to midnight ET, 7 days a week)
- Products and Services Sales: +1-888-764-3771 (7:00 am to midnight ET, 7 days a week)
- Cantonese/Mandarin General Inquiries: +1-800-787-7953 (9:00 a.m. to 9:00 p.m. ET, Monday to Friday)
- Twitter: @RogersHelps
- Facebook Messenger: messenger.com/t/Rogers
- Rogers Community Forums: communityforums.rogers.com
- Browser Live Chat: Rogers.com Live Chat
- Contact Page: Consumer, Small Business, Medium to Enterprise Business
- MyRogers App: Available on iPhone and Android platforms
Rogers Customer Service FAQs
Below are some common inquiries about Rogers customer service, along with their responses:
How can I reach a Rogers agent? To speak with a Rogers agent, dial +1-855-381-7834 during their operating hours from 7:00 a.m. to 11:00 p.m. ET, seven days a week.
Is Rogers affiliated with AT&T? No, Rogers is not associated with AT&T. Rogers is a Canadian company owned by Rogers Communications, while AT&T is owned by AT&T Inc., an American corporation.
What is the contact number for Rogers payments? You can reach Rogers payment services at +1-877-559-5202. Assistance is available from 7:00 a.m. to midnight ET, seven days a week.
How do I contact Rogers from my mobile phone? Dial +1-855-381-7834 from your cell phone. Rogers customer service operates from 8:00 a.m. to 11:00 p.m. ET, Monday through Friday.
How can I contact Rogers from abroad? If you’re calling from overseas, dial +1-514-734-7699.
Does Rogers offer 24-hour customer service? While Rogers customer service isn’t available 24/7, their technical support operates around the clock. You can contact technical support by calling +1-888-764-3771.
What time does Rogers customer service start? Rogers customer service opens at 7:00 a.m. ET.
Can I retain my number when switching to Rogers? Yes, you can retain your number when switching to Rogers. Learn more about transferring carriers while keeping your number.
Are there family plans available with Rogers? Yes, Rogers provides family plans, such as the Infinite Family Plan, enabling families to share 5G data.
Did Rogers acquire Shaw? Yes, Rogers acquired Shaw Mobile in April 2023. This acquisition marks a significant development in the telecommunications industry.
Rogers Customer Service Performance and Reputation
In J.D. Power’s 2021 wireless customer care study, Rogers ranked eighth in customer satisfaction among Canadian carriers, scoring 728, which is over 20 points below the industry average. While Rogers’ position lags behind Telus, which ranked fourth with a score of 766, it is on par with Bell, which also received a score of 728.
Why Consider Rogers?
Rogers offers mobility and internet plans across Canada, providing great options for power users. Their cell phone plans are among the best in the country, catering to various needs. Additionally, Rogers Internet stands out for its high-speed fibre plans and bundling options.
Rogers Coverage
Rogers’ 4G LTE wireless network covers over 97% of Canadians, with its 5G network rapidly expanding to reach 70% of the population. Rogers internet plans are available in New Brunswick, Newfoundland and Labrador, and Ontario.
Switching to Rogers
Switching to Rogers wireless is straightforward, and you can retain your phone number. Rogers Wireless makes it convenient to access the latest smartphones, including models like the iPhone 14, Google Pixel 7a, and Samsung Galaxy S23, with attractive deals on top devices.
Transitioning to Rogers internet is equally seamless. Explore the best Rogers internet plans currently available to get started.
Rogers' Top Phone Plans
Rogers offers a variety of postpaid and prepaid phone plans, both for 5G and 4G networks, most of which include unlimited talk and text. Unsure if Rogers suits your needs? Dive into our comprehensive guide to the best cell phone plans in Canada for more insights.