AT&T Customer Service
If you need to reach AT&T customer service, it’s essential to call the appropriate number for the assistance you require. Here’s the contact information for various AT&T services:
AT&T Internet and Home Phone Customer Support
Phone Number: 800.288.2020
Customer Service Hours: Monday – Friday, 7 a.m. – 9 p.m. CT; Saturday – Sunday, 8 a.m. – 9 p.m. CT
Tech Support: Available 24/7
Use the main AT&T customer service number for the following:
- Internet, TV, or home phone issues
- Account changes
- Bill payments
- Service transfers
- Adding or removing services
- Checking shipping status of equipment
- Technical support, including troubleshooting, reporting outages, installation help, ordering replacement equipment, and scheduling service appointments
- Customer retention or account termination
Additional AT&T Customer Service Numbers:
AT&T Wireless Customer Service:
Dial 611 or 800.331.0500 from your AT&T mobile phone.
Hours: Every day, 7 a.m.-10 p.m. local time. Call for account changes, billing inquiries, service transfers, shipping status, and outage checks.
DIRECTV Customer Service:
Call 855.951.2403 for all DIRECTV-related issues.
Hours: Every day, 8 a.m.-10 p.m. ET. Contact for account changes, troubleshooting, bill payments, service transfers, and new service orders.
Ordering New AT&T Services:
If you’re interested in new AT&T internet, TV, or home phone services, call (844) 451-2720 to speak with an AT&T expert who can assist you in finding the best deals for your needs.
If you need to contact AT&T customer service, there are several ways to get in touch and resolve your concerns. Here’s how:
AT&T Live Chat:
You can chat live with an AT&T representative 24/7 by visiting the AT&T Contact Us page. Simply tap on “Chat Available” and choose the AT&T service you need assistance with.
Social Media:
Contact AT&T through their social media pages for quick responses and service updates. Avoid sharing personal information publicly.
AT&T Forums:
Engage with the AT&T community on platforms like Reddit, Facebook, and Twitter for support and discussions.
Store Locator:
Use the AT&T store locator to find the nearest AT&T store or authorized retailer for in-person assistance.
AT&T troubleshooting and quick help
Visit the AT&T support page for answers to frequently asked questions and troubleshooting guides. You can troubleshoot common issues related to internet, TV, and phone services.
Resetting Router:
If you’re experiencing Wi-Fi issues, try resetting your AT&T Wi-Fi Gateway router. Press and release the Reset button for a quick reboot, or press and hold it for at least 10 seconds to reset it to factory settings.
Wi-Fi Hotspots:
Connect to AT&T Wi-Fi hotspots across the U.S. by enabling Wi-Fi on your device, selecting the network “attwifi,” and logging in with your AT&T internet account information.
Data Management:
Monitor your data usage and manage your account through MyAT&T. Keep track of your monthly data limit to avoid overage charges.
How to pay your AT&T bill
Paying your AT&T bill is convenient and can be done through various methods. Here’s how you can pay your AT&T bill for home internet, TV service, and wireless services:
For Home Internet and TV Service:
- Pay Bill by Phone: Call 800.288.2020, the AT&T customer bill pay number. Representatives are available Monday to Friday from 8 a.m. to 7 p.m. ET, and on Saturday from 8 a.m. to 5 p.m. ET.
- Pay Bill by Text: Download the my AT&T App, log into your account, and follow the prompts to make payments via text.
- Pay Bill Online: Visit att.com, sign in to your account, and select “View Your Statement” from the quick links section. Follow the instructions to complete your payment online.
- Pay Bill by Mail: Find the payment mailing address on your statement and mail a check or money order along with your statement.
- Pay Bill In-Person: Visit your nearest AT&T store during store hours to make a payment in-person.
For Wireless Service:
- Pay Bill Online: Visit att.com, log into your account, and navigate to the billing section to pay your wireless bill online.
- Pay Bill with my AT&T App: Use the my AT&T app to pay your wireless bill conveniently from your mobile device.
- Pay Bill at AT&T Store: Visit an official AT&T store location and make a payment at the counter.
- Set Up Automatic Payments: Enroll in automatic payments online or through the my AT&T app to ensure your bill is paid on time each month.
To Pay Your AT&T Wireless Bill Over the Phone:
- Dial *PAY or *729 from your AT&T wireless device.
- Spanish-speaking customers may dial *PAGAR or *72427.
- Follow the automated prompts to choose your payment method (bank account or credit/debit card) and input your payment information.
- After a successful payment, you’ll receive a confirmation number.
TXT-2-PAY Option:
You can enroll in TXT-2-PAY to receive a balance notification six days before your billing due date. Reply to the notification to pay using a verified account.
By utilizing these payment options, you can conveniently manage and pay your AT&T bills according to your preference and schedule.
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